Services

Product and Business Alignment

Product and Business Alignment

Product and Business Alignment

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Nothing is more important for getting the return on your digital investment than alignment of your business objectives and your product strategy. We believe that empathizing with the customer is always the right way to start. We will conduct Design Thinking (DT) workshops to help you prioritize your digital investment. We'll let the finding from the DT sessions inform decisions about what business functions or processes will be the key to your CX success, and brainstorm digital technology solutions.

 

Human Centered Design

Product and Business Alignment

Product and Business Alignment

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When was the last time you lost so much time or gave up trying to get customer support via web or by phone? Most public-facing services are poorly designed and ultimately lead to a loss of a customer. In new product development customer experience is everything. That is why we will focus to get it right for you from the first time. We'll use the Design Thinking tools such as user research, personas and user journeys as well as UX to help the birth of truly customer-centered product that will make your customers and employees delighted.

Success KPIs and Analytics

Product and Business Alignment

Success KPIs and Analytics

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Let's be honest the CEO wants to get quick insights from the digital investment. Did it help their bottom line, did it position the company strategically to win new customers and increase revenue? We'll help you measure this using the KPIs that make sense for your Executive Leadership team and not the ones that came "out-of-the box" from the software vendor. We will also help you pick the appropriate BI/Analytics suite which can be used to deliver the analytics and insights that work for your company's business model and for your digital product.

Agile Product Development

Technology and Vendor Selection

Success KPIs and Analytics

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Agile Scrum and Scaled Agile Methodology (SAFe) can be well leveraged for disciplined and streamlined product development. But in order to apply those correctly the Product Owner and the scrum team members must be trained. We offer Agile training and can consult you on the Agile ceremonies "done right". There is a tremendous value that can be generated by applying Agile methodology correctly. Please contact us to learn more.

Product RoadMap Creation

Technology and Vendor Selection

Technology and Vendor Selection

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Where you in the situation when the RoadMap adoption failed because there were not all relevant stakeholders involved? The RoadMap should unite all stakeholders and technical teams, and it should be tied to business objectives. We will also make sure you identify your milestones and estimate your development capacity correctly.

We will not treat the RoadMap as "set in stone", but update and refine after new information about customer needs or competitor strategy becomes available.

Technology and Vendor Selection

Technology and Vendor Selection

Technology and Vendor Selection

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You've defined the problem you are trying to solve but there are multiple technologies and products that can do that. There are multiple vendors and system implementation partners to choose from. Finally, you need to create a blockbuster product at a reasonable cost.  Let our team do the legwork for you. We'll identify suitable technologies and vendors and rate them based on your selection criteria. We then will provide the pro's and con's analysis, and let you choose the right combination. 

About Us

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Excellence of a Big 4 Consulting Firm

Our team of experts come from big 4 consulting background with years of experience.

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Attention and Care of a Boutique

Being a small team, we truly put our clients at the front and center of everything we do. Because we have time to fully focus on you.

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Focus on Value

We offer you services that deliver value fast because your success is our success.  By utilizing Design Thinking, Agile/Lean delivery, and partnering with best in class technology vendors, we can generate value fast and grow together.